Shipping Policy

WHAT DELIVERY OPTIONS DO I HAVE?

All standard delivery times can be found on this page. The available shipping methods, cost, and current delivery time of your order will be shown at the checkout. The Standard Shipping take 14-21 business day, excluding processing time.

We offer Express Delivery (US$22 / Free on orders over US$300):
We will deliver your parcel within 7-10 business days, excluding customs processing times. During high season, delivery might take a little longer.
Please note that POXI is not responsible for any additional time incurred while your parcel is held at Customs.

Please note that your order is shipped from our Hochiminh City warehouse in Vietnam

 

HOW CAN I TRACK MY PARCEL

As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘MY ORDERS’ when you log in at My Account.

 

UNDELIVERABLE PARCELS

If unable to deliver a package according to your chosen delivery option, it will automatically be returned to POXI. To find out more about your parcel please contact UPS.

 

IMPORT TAXES AND CUSTOMS DUTIES

Please note the prices on poxidesign.com do not include local sales taxes or VAT. If the value of your order exceeds the toll-free limit in your market, extra fees might be applied for import taxes and custom duties upon delivery. POXI does not compensate these charges.
You can check with your local Customs Office for more information

HOW TO PAY THESE FEES

Once the parcel has entered the destination market it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. Our transport partner will contact you once the order has reached the local Customs and inform you what you need to pay before the order can go through customs.

 

BANK FEE

Please note that your bank might add additional fees for cross border payments. POXI does not compensate these charges.
You can check with your bank for more information.