Refund Policy

Most of our products are newly sewn or tailored to fit your measurements. So we hope for your understanding for the limited return.

We are happy to provide additional product information to ensure that it closely matches your needs. Please feel free to contact us using the chat box in the lower right corner of the screen, or message the pages social network is linked in the upper right corner of the screen, or send an email to the mailbox: support@poxidesign.vn

Even so, we still do our best to assist you if this happens. We will support within 2 weeks of receiving the product, if the problem is due to our fault.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@poxidesign.com.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

As mentioned above, if you are wondering about the item you are about to buy, do not hesitate to message us, we will be happy to provide all information about the product to ensure that the product closely matches your needs.

Please contact us using the chat box in the lower right corner of the screen, or message the social networking sites linked in the upper right corner of the screen, or send an email to the mailbox: support@poxidesign.com
Even so, we still do our best to assist you if this happens. Due to the geographical distance, the exchange will cost a little ( 35 - 125 USD epends on the weight of the product )

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

CANCELLATION

Cancellations is accept within 2 days of purchase, please contact us if you want to make a cancellation.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@poxidesign.com.